Accessibility & Safeguarding Charter

All buttons and controls are big and easy to press

Press 🔊 and AI voice reads any text on screen

Calm Blue + Soft Yellow + Black text

Short sentences. No hard words

“Everyone can use it. Everyone can be friends.”

“Help + 999” button on every page/device

You control your settings

Nothing times out or disappears fast

You can use Tab to move through everything

You choose what plays next

Make text bigger or smaller anytime

Choose clear fonts like Arial, OpenDyslexic

More space between lines for easy reading

Alternative colour sets for all vision types

Low light option for eyes

Bright option for eyes

Clear box shows where you are on screen

Jump past menus to main info

Always know where you are

Buttons stay in the same place

Goes over the entire screen

100%, 150%, 200%, 300%. Stays clear with no blurring

Magnify just one part of screen

Make mouse pointer bigger

High contrast cursor

Works with JAWS, NVDA, VoiceOver

Every image has a text description

No flashing that can trigger seizures

Turn off animations if needed

Turn captions on/off and change size

Videos will speak using your chosen words

Make AI voice faster or slower

Choose higher or lower voice

Clear captions on all videos

BSL/ASL option for key content

Change page to other languages

Extra simple language version

Hear any page read out

Speak instead of typing

Hard words can be heard out loud

Replace complex words with simple ones

Tap word to see simple meaning

Turn off all background sounds

Keep sounds at safe level

Voice separate from music

Very simple words. Calm. No surprises

Short sentences. Clear pictures

More ideas. Adult help OK

Complex topics. Adult support suggested

Break tasks into small steps

Show what to do next

Reminders and notes on screen

Hide extra menus and ads

No countdowns unless you choose

Clear message if something goes wrong

Go back if you make a mistake

Never lose your work

Help finish sentences

Icons with every label

No bright neon or busy patterns

Do everything without a mouse

Use 1 or 2 switches to control

Talk to control the device

Control with eye movements

Big tap areas for fingers

Click to move items

Press keys one at a time

Ignore accidental key presses

Make your own key commands

Type with mouse or touch

All controls on one side

Flip controls for either hand

Single click does everything

Hover to click

Adjust how fast things respond

Change “God” to anything. Example: Nature, Universe, Source

Change “He/Him” to anything. Example: They/Them

Spiritual language separate from Human Gender

For people we only use He, She, They

Original words show first. Nothing changes unless you choose

Hear names said correctly

See important dates for all beliefs

Images for all cultures and faiths

Never assume gender, faith, or ability

Pick how you are described

Works on slow internet

Use core features without internet

Works on phone, tablet, computer

Clean code for assistive tech

Extra info for screen readers

Compatible with all major tools

Nothing blocks the screen

Menu always in same place

Find anything fast with simple words

Sort content by C-Age and type

Save pages to come back later

Clean print with big text

Share without sharing personal data

Tell us if something is hard to use

Clear page explaining all features

Every decision puts children and vulnerable adults first

We never ask for name, age, address, school, or phone

No money forms on site. No “No amount found” errors

All chat checked for safety. No bad words allowed

Big yellow “This feels unsafe” button on every page

Use emoji, icons, or stick people only

Carer can set limits and see what is watched

No flashing lights. No loud sounds. No pop-ups

Big “Home” button on every page to go back to safety

No links that take you away without warning

No data stored about you

Carer sets content level, not child

We never track where you are

Strangers cannot message children

All comments checked before showing

Bad words blocked automatically

Only safe results shown

Children cannot upload face photos

Carer can set usage time

See what was viewed, no secrets

Direct link to Help + 999

AI blocks unsafe conversation patterns

We never sell user data

Data kept safe and encrypted

Check system every month

All team pass background checks

Safeguarding training required

Children know what is safe and not

No shaming or scary words

Ask before showing anything new

No adverts on children’s pages

Nothing to buy

One place for carers to manage settings

Remind to log out on shared devices

Logs out safely, doesn’t delete work

Carer approves new features

Only approved contacts

Warn before tough topics

“Are you OK?” prompt if needed

Links to help lines built in

Blocked and reported

Zero tolerance policy

Tell user what happened after report

Report without giving name

Children can give feedback safely

Protects all genders, beliefs, abilities

Respect different family rules

Easy to complain and be heard

Safety features improved often

Visible sign that page is Child First

Text rearranges to fit any zoom without side-scrolling

A moving line guides your eyes across text

One tap for wider letters, words and lines

Swap light and dark instantly

Soft colour films to ease glare (Irlen support)

Dim or brighten the whole screen in-app

Make every word thicker to read

Links always underlined, not just coloured

A soft trail shows where the pointer moved

Point at anything to hear what it is

Pinch or tap to enlarge any picture

Warns if any text is hard to see

A minimum text size is always kept

Show the name of colours for low-vision users

Blank the screen while a reader speaks

A gentle flash instead of a beep

Device buzzes for important messages

Auto captions on every video and call

Choose caption colour, size and background

Save a written copy of any audio

See sounds as shapes for deaf users

Combine stereo into one channel

Shift sound left or right for one-sided hearing

Clean up call audio

Optimised sound for hearing aids

An avatar signs key messages

Extra loud option within safe limits

Silence all sounds during chosen times

Written labels for every sound cue

Slow, clear speech option for voice-over

Tap pictures to build a sentence

Type and the device speaks for you

Keep your common sentences ready

One-tap “Yes”, “No”, “Help”, “Wait”

Every emoji has a plain-word label

Share how you like to communicate

Shows whose turn it is to speak

Extra time to reply in chat and calls

Learns your words to speak faster

Save your own voice for text-to-talk

Send meaning with pictures, not words

Ask any message to be read again

Rewrite a message in easy words

Mix text, voice, pictures and signs

Warns if a message may sound harsh

Break long words into parts

Words light up as they are read aloud

Set how fast text is read

Tap any word for a simple meaning

See a picture for each word

A short summary of long pages

Break text into single ideas

See how much is left to read

Sound out words letter by letter

Reads numbers and dates clearly

Reads tables cell by cell

Explains each box before you fill it

Suggestions to help you begin writing

Optional, kind writing support

Return to where you left off

Muted colours and no movement

A gentle work-and-rest timer you control

A quiet on-screen fidget tool

The app behaves the same every time

Tells you before anything moves

Option to hide all decoration

Simple faces to show how you feel

Kind nudge to rest your eyes

Show one thing at a time

Slow, gentle screen changes

Save what helps and what to avoid

Extra whitespace around everything

Soft background sounds you can choose

Remove stressful counters

One tap instantly calms the screen

All controls meet large-tap size

Buttons for every swipe or pinch

Set how long to press for actions

Pause input without losing your place

Ignores shaky, repeated taps

Control with head movement

Use foot pedals as switches

Options highlight in turn to choose

Menus come to your thumb

Never need precise dragging

Stops accidental removals

Scroll without a trackpad gesture

Control repeated key output

Finish long presses for you

Keep the screen the way you need

Shows your last action and next step

Your writing is kept as you go

Pin simple notes to any page

Ticks off steps as you complete them

A picture plan for your session

Replay any guidance any time

One clear place to start again

Quick return to what you just did

The app walks you through tasks

“You did X. Next is Y.”

Each part of the site has its colour

Gentle prompts for regular tasks

Shows how long a task may take

Stop anything and continue later

Every task shows a friendly “Done”

Save all your settings in one place

Switch between “Calm”, “Focus”, “Low Vision”

A carer can set up your profile with you

Your settings follow you on any device

A short wizard to set your needs

Never lose your settings

Basic access without an account

Keep settings without storing personal data

The app uses the name you choose

Choose how the app welcomes you

Find any setting by simple words

Return to your saved comfort settings

Preview a setting before saving

Each setting says what it does

Separate comfort settings per person

Home button never moves

A picture map of the whole site

Highlights your current page on the map

One button returns to a calm home page

Each area keeps its own colour and icon

Extra-large, spaced-out menu

Say where you want to go

Jump back to pages you visited

Pin your most-used pages

Plain arrows and labels everywhere

Every page shows where to go next

The same icon always means the same thing

Skip straight to main areas

Undo navigation without losing work

A clear trail of where you have been

A calm helper explains any page

Optional walk-throughs of each feature

Try things safely with no real effect

All help written simply

Short, captioned guides for each feature

Do tasks alongside a trusted helper

Kind encouragement as you go

Nothing breaks if you tap the wrong thing

Begin with only the basics shown

Turn on more features when ready

Support in many languages

Reach a real person easily

Tell us what would help you

Designed so you can do it yourself

Gentle praise when you finish

Carers confirmed before they get controls

Child pages are never searchable

Everything starts fully private

Children connect only with approved people

Strong, simple login for carers

We never ask children for passwords

Signs out on shared or idle devices

Carers approve which devices can be used

Child, carer and staff have different powers

Big changes need carer approval

No open sign-ups for youth spaces

Carers told of unusual sign-ins

One child linked to a responsible guardian

Regularly check who can see a child’s space

Account recovery only through the carer

Messages only from trusted people

Adults can’t privately message children

Carers can view children’s chats

Risky messages held for review

Blocks phone numbers and addresses

Blocks “let’s meet” style messages

A safe adult oversees youth groups

Calls limited to approved contacts

Tells users if a chat is captured

Pauses heated conversations kindly

Youth messaging paused overnight

Report button in every conversation

Blocks unsafe or personal usernames

External links blocked in youth chat

Suggests kinder wording before sending

Only C-Age suitable content shown

People and AI check content together

Youth-facing posts checked before going live

Pictures checked before they appear

Violent content blocked from youth areas

Strictly blocked and filtered

Curated, checked content for children

Clear labels for topic and age

Hide tough topics until a carer allows

Search never suggests unsafe terms

Health and safety info is checked

One tap to flag anything

Flagged content hidden while reviewed

Uplifting, respectful content prioritised

Stories marked as pretend

One place to manage everything

Set and lock the C-Age level

Choose when the app can be used

Turn features on or off per child

A simple, honest weekly overview

Approve each new contact

No purchases possible, ever

Wind-down and auto-pause at night

Gentle notices, not alarms

Set rules together with the child

More than one trusted adult can help

Short-term access for a relative

Carers can pause the app any time

Nothing hidden from the guardian

A guided safeguarding set-up wizard

We collect as little as possible

Data is never sold or rented

No advertising trackers

Data protected in transit and at rest

Delete your data any time

Get a copy of your own data

Plain-language permission requests

We never scan faces

Use core features without an account

Keep settings on your device where possible

Old data is auto-deleted

Searches are not profiled

Stronger rules for under-18s

Your activity stays here

A plain-words privacy page

“This feels unsafe” on every screen

Report without giving your name

People, messages, content or pages

Trained people check reports quickly

See that your report was logged

Learn what happened, kindly

Child-risk reports go first

Serious risks escalate to safeguarding leads

Reported content is safely kept for review

Reporters are protected

Help offered after a report

Carers and pros have a fast channel

See your past reports

Staff know exactly when to act

Reviews checked by a safeguarding lead

A gentle check-in when needed

A quiet page to take a breath

Trusted support lines built in

Clear steps if someone is at risk

Warm, kind tone throughout

Feeds don’t trap or pressure you

Gentle break prompts

Only positive reinforcement

A safe place to note feelings

Simple breathing and calming aids

Encourages talking to someone safe

Blocked and support offered

Clear help if someone is unkind

Safe, moderated encouragement

A library of gentle help

Simple “what’s safe here” page

Firm, kind enforcement

Positive behaviour encouraged

Fair chances to do better

A simple way to appeal decisions

Removed users can’t sneak back

Blocked and reported

Guided, calm disagreement

Gentle onboarding into the rules

Trusted adults active in spaces

Everyone knows the outcomes

Easy in-context reporting

Kindness is celebrated

Filters across all spaces

A shared promise of respect

A clear, public safeguarding policy

A named responsible person

All staff DBS-checked

Regular safeguarding training

Safe, private record-keeping

Monthly safety reviews

Meets child-protection laws

Aims for WCAG best practice

Honest updates on safety actions

Partners are safety-checked

Easy to raise concerns

Staff can report worries safely

A named privacy lead

Policies updated regularly

Independent safeguarding input

Always one tap away

Leave the site instantly if unsafe

Carer-set trusted numbers

Simplified screen with help only

Share location only in an emergency

Quietly alert a trusted adult

Support links available any time

Simple “what to do now” guide

A word that summons help

Flags danger to safeguarding leads

Reassuring, step-by-step support

Emergency help reachable in any mode

Help needs no login

A caring check-in after a crisis

Vetted local and national services